Many organizations claim to be agile. The talk about the ability to respond quickly to unexpected challenges, events, and opportunities. Unfortunately when most organizations..
When I started in IT, the most glorified and revered person in IT was the firefighter. We all knew that one person who in the midst of audible alarms, smoking disk drives and..
I recently had the opportunity to jump back into Project Management after many years focused on other things. I worked with a group of very talented IT engineers, many of whom..
If you have a sales team to support, you know this responsibility comes with its own unique challenges. You also know that keeping them focused and productive pays big..
Most companies spend a great deal of money on IT security. We secure data centers, networks, PCs, tablets, phones, and now with IoT... everything that has an IP address. All..
These are the exact words from a client who told me that his wish is for a new Disaster Recovery (DR) process for his company. Of course, he does do work for a very large..
For 30 years I have been in IT industry. And for all of that time the promise of technology has been to accelerate business; and there are many ways in which we have delivered..
I often hear people talk about the Service Desk as the organization’s “window” into the IT function; and I get it. The Service Desk has a significant impact on the IT brand,..