Academy

Managed Services

Managed Services

Improving Service Desk User Experiences

Every interaction with your company, from your clients to your employees, affects how your company is perceived. Per the User Experience Professionals Association, User..

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Managed Services, Best Practices

Enabling Agility is Inherent at Astadia

Many organizations claim to be agile.  The talk about the ability to respond quickly to unexpected challenges, events, and opportunities.  Unfortunately when most organizations..

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Managed Services, Best Practices

Proactive IT? It Is Possible

When I started in IT, the most glorified and revered person in IT was the firefighter.  We all knew that one person who in the midst of audible alarms, smoking disk drives and..

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Managed Services, Best Practices

Executives and Security.   It's Not Personal.

When asked why he robbed banks, Willie Sutton famously responded; "Because that is where the money is.''  Discussing security with executives they often take the idea of..

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Managed Services, Best Practices

Tackling Change in IT with STP

I recently had the opportunity to jump back into Project Management after many years focused on other things. I worked with a group of very talented IT engineers, many of whom..

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Managed Services, Best Practices

Sales is Hard Enough... Supporting Sales Teams Shouldn't Be

If you have a sales team to support, you know this responsibility comes with its own unique challenges.  You also know that keeping them focused and productive pays big..

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Managed Services, Best Practices

Endpoint protection isn't what we think it is...

Most companies spend a great deal of money on IT security.  We secure data centers, networks, PCs, tablets, phones, and now with IoT... everything that has an IP address.  All..

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Managed Services, Best Practices

Declare Disaster, Push Button, Drink Beer.

These are the exact words from a client who told me that his wish is for a new Disaster Recovery (DR) process for his company.  Of course, he does do work for a very large..

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Managed Services, Best Practices

It's about time! (Warning: Double entendre ahead)

For 30 years I have been in IT industry.  And for all of that time the promise of technology has been to accelerate business; and there are many ways in which we have delivered..

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